2020 Journeys Magazine

Providing World-Class Care in a Pandemic

Skyland Trail Employees are Mental Health Care Heroes

Faced with the challenge of continuing to provide quality mental health care while protecting our community from the threat of COVID-19, Skyland Trail quickly adapted to meet the moment.

We began like many other organizations, following CDC guidelines to thoroughly clean our facilities throughout the day and limiting visitors to our campuses. When the scope and severity of the illness became clear, we committed to making significant changes to ensure we could meet the needs of our current clients and continue to admit people in need of immediate services.

Virtual Programming

Within two weeks, our adult clinical team developed a virtual day treatment program. Instead of coming to campus, our day treatment and intensive outpatient program (IOP) clients participate in group and individual therapeutic sessions from 10:00 AM to 4:00 PM each weekday. We continue to offer two to three specialized groups each hour – from “accepting imperfections” to “coping with grief” – to ensure our clients engage in clinical curriculum matched to their individual diagnoses, challenges, and needs.

Similarly, both adult and adolescent clinical teams converted all of our family services to a virtual platform. Families continue to participate in family therapy and educational programming through online video conferencing.

Residential Screening

To ensure adult and adolescent clients could continue to admit safely to our residential programs, we employed a combination of screening, testing, and physical isolation protocols. Unlike many other programs, Skyland Trail offers private patient rooms and bathrooms, which has been helpful in allowing clients to isolate until they are medically cleared to join the larger residential community. Adolescent clients are required to isolate at home with a guardian until they are medically cleared to admit to residential services. All residential clients and staff wear masks and practice physical distancing at all times outside of private rooms and offices.

We paused admissions for only one week to reconfigure our systems and facilities. Many programs experienced far greater interruptions in services.

Facilities Improvements

Additional steps have included installing specialized air filters on all HVAC units at our South Campus, providing hand sanitizing stations throughout our campuses, and posting signage to encourage physical distancing in common areas. We continue to connect with mental health professionals and community supporters through virtual education opportunities.

Positive Feedback for Our New Normal

What started as a crisis response is now the new normal. We have received feedback from families that their confidence in our commitment to infection control was one of the deciding factors in choosing Skyland Trail for their loved one.

Graduating clients have expressed appreciation for our efforts to keep them healthy in addition to providing positive evaluations of their clinical treatment experience and reports of improvements in their symptoms and overall outlook.

We are so incredibly proud and honored to be able to provide quality mental health services during these uncertain times. And we are thankful to everyone in the community who has expressed their support or made contributions to fund our ongoing innovation and efforts as well as financial aid for families in need.

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DID YOU KNOW?  Since January 2020, Skyland Trail has admitted 260 clients. Rigorous testing and infection prevention protocols protect our clients and staff.